Every prospect call gets qualified.
Before your team picks up.
fonea asks every prospect the right questions — industry, budget, timeline, concrete need — and routes the qualified lead to the responsible account owner. No more unqualified calls interrupting productive work.
What does fonea do for first-contact calls?
fonea is an AI phone assistant that answers prospect calls 24/7, qualifies them by industry, budget, timeline, and concrete need, answers simple questions directly, and hands the qualified lead over to the right account owner on your team.
The problem with unqualified calls
Why first-contact calls are too expensive today
Account owners waste time on the wrong leads
A lawyer focused on family law loses five minutes per call with prospects who want to run a corporate takeover. Ten such calls a day is two hours of unplanned qualification work.
~2 hours per day qualifying the wrong callers
Leads are lost when nobody answers
A prospect looking for a new provider typically calls three or four firms in a row. Whoever answers first — and most competently — wins the mandate or the order.
Research: 67 % switch after a single failed attempt
L1 questions tie up experts unnecessarily
Routine questions like "is the printer plugged in?" or "is your charger compatible?" do not belong to a senior engineer. Yet they regularly hit your most expensive ticket queue.
What changes
What fonea delivers on first-contact calls
Structured qualification
fonea consistently asks about industry, budget, timeline, and concern — using your custom question set.
Automatic dispatching
Qualified leads reach the right account owner via email, Slack, Teams, or webhook — with callback priority attached.
First-level support built in
Common questions are answered on the spot. Only real support cases become tickets for your engineers.
Set up in 30 minutes
How we configure fonea for your lead qualification
Kick-off
We map your sales process, your typical prospect profiles, and your qualification criteria.
Question set
Together we define the 5 to 10 qualification questions and the scoring rules for priority (Hot / Warm / Cold).
Integration
Connect to your CRM (Salesforce, HubSpot, Pipedrive or custom), your calendar, and your internal comms (Slack, Teams, email).
Go-live
Test calls, calibration of the qualification, handover. You keep full control of scripts and routing at all times.
Typical first-contact scenarios
How fonea qualifies leads in practice
New client at a law firm — divorce
fonea captures canton, urgency, and conflict level — and routes to the right lawyer (amicable vs. contested).
Tradesperson — kitchen remodel
Questions on scope, size, and timeline give the foreman a realistic budget range before the first on-site visit.
L1 support — printer not printing
fonea solves easy support cases on the spot. Only real faults (drivers, hardware) become tickets for an engineer.
FADP, revFADP and sales-process integrity
Why fonea fits lead qualification
Data hosted in Switzerland
All lead data and transcripts are stored with our Swiss infrastructure partner Supabase. No lead leaves Switzerland persistently.
Clean CRM handover
Every qualified lead lands structured in your CRM — with qualification status, priority, and callback window. No copy-paste, no lost notes.
FDPIC-compliant disclosure
Every caller is told at the start of the call that an AI assistant is handling it. That builds trust and protects your brand.
Full control over scripts
You adjust qualification questions, scoring rules, and escalation paths anytime — without waiting for us.
Tarifs
Tarifs transparents
Inclus
- 120 minutes de conversation IA incluses
- DE, FR, IT, EN, ES + suisse allemand
- Intégration calendrier & prise de rendez-vous
- Répondeur IA 24/7
- IA interactive pour le service client
- Notifications email et SMS
- Résiliable mensuellement, sans engagement
Inclus
- 500 minutes de conversation IA
- 3 appels simultanés
- 3 numéros de téléphone
- Assistants illimités
- Utilisateurs illimités
Fonctionnalités
- Tout de Basic
- Appels sortants
Inclus
- À partir de 2'000 minutes
- Appels simultanés sur mesure
- Numéros sur mesure
- Assistants illimités
- Utilisateurs illimités
Fonctionnalités
- Tout de Professional
- Voix personnalisée
- Zero Data Retention
- SLA sur mesure
Frequently asked
What sales leaders need to know before using fonea
How do we configure our qualification criteria?
In the kick-off we capture your typical lead profiles (ideal customer vs. exclusions) and define 5 to 10 qualification questions. Scoring rules (Hot / Warm / Cold) live in the script. You adjust them later yourself in the dashboard — no deployment needed.
Does fonea integrate with Salesforce, HubSpot, or Pipedrive?
Yes. fonea writes qualified leads directly into your CRM — via native integration (Salesforce, HubSpot, Pipedrive) or generically via webhook / Zapier / Make. For each lead you receive the qualification answers, the score, and a link to the full transcript.
How does lead scoring work in fonea?
You define rules such as "budget > CHF 50k = Hot", "timeline > 6 months = Cold", "industry X = exclude". fonea applies the rules after the call and tags the lead accordingly. Hot leads can trigger instant SMS or Slack alerts to sales.
How does handover to sales work?
By priority: Hot leads via instant Slack/Teams/SMS plus calendar invite for a callback. Warm leads land in the CRM as a task with a 24h callback target. Cold leads go into a nurture list. Everything configurable.
Can fonea transfer callers live to a rep?
Yes. When a qualified lead needs immediate advice and an account owner is available, fonea can warm-transfer to a mobile number or an internal extension. Otherwise fonea schedules a callback.
How well does L1 support automation work?
For well-scoped routine questions (printer errors, charger compatibility, opening hours, delivery status), fonea reliably resolves 40 to 60 percent of cases on first contact. Complex matters are captured as structured tickets and routed to second level — with full context.
What happens with callers who do not match our ICP?
fonea recognises that in conversation and can politely refer to partner firms or send the caller off with a standard info package. Your team is not burdened with non-target prospects.
Further reading
First-Level-Support: 60% der Anfragen per KI lösen
KI-Telefonassistent als First-Level-Support für Schweizer KMU: Wiederkehrende Fragen beantworten, komplexe Anliegen weiterleiten. Ab CHF 90/Monat.
Eventfirmen: Keine Anfrage mehr verpassen
KI-Telefonassistent für Eventfirmen: Anfragen erfassen, Leads qualifizieren, schneller reagieren als die Konkurrenz. Für Schweizer Eventagenturen.
Wie reagieren Kunden auf den KI-Telefonassistenten?
KI-Telefonassistent Kundenreaktion: Warum sofortige Erreichbarkeit wichtiger ist als ein menschlicher Kontakt und wie Akzeptanz gezielt gesteigert wird.
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