Every call becomes an appointment.
Even when you're at the chair.
While you apply a colour, the phone rings three times. fonea answers, books the appointment in your salon software, explains prices, and reschedules for sick clients — so you can focus on the guest in front of you.
What is fonea for salons?
fonea is an AI phone assistant that answers calls at Swiss hair and beauty salons 24/7, books appointments directly in your booking software, provides price information on standard treatments, and handles reschedules or cancellations — FADP-compliant with data hosted in Switzerland.
The salon reality
Why you lose the phone at the chair
You can't blow-dry and talk at the same time
During a treatment your full attention belongs to the guest in front of you. Every call means: making the client wait, disinfecting your hands, looking for a notepad — or missing the call.
Callers book wherever they reach someone first
Whoever looks for a haircut tomorrow after closing time calls the first salon that doesn't go to voicemail. If that's not you, they book next door.
40% of appointment requests after 6 pm
Regulars expect continuity
Your loyal client calls spontaneously on Saturday morning because she needs a touch-up before Monday's business dinner. No one picks up — and she tries the salon across the street for the first time.
What changes
How fonea helps your salon
Appointments land in your salon software
fonea connects to your booking software, sees per-staff availability, and books appointments without a callback — including cut plus colour with correct duration.
No more missed calls
While you work on a guest, fonea answers every call. Evenings, Saturdays, and when three calls come in at once.
Regulars stay
fonea recognises recurring callers by their number, knows their last treatment, and books preferentially with their usual stylist.
Set up in 30 minutes
How we configure fonea for your salon
Kick-off
We capture your treatments with durations and prices, your team, and your opening hours.
Scripting
We define responses on prices, treatment durations, and typical edge cases (colour changes, updos) in German, French, and Italian.
Integration
Connect to your booking software (e.g. Treatwell, Planity, Phorest, Salonized, or your existing system) and call forwarding via Swisscom, Sunrise, or Salt.
Go-live
Test calls, fine-tune voice and tonality, handover. You keep full control over prices and scripts.
Typical call scenarios
How fonea handles calls in your salon
Appointment for cut and colour
fonea knows the correct treatment duration, checks Sara's calendar, and qualifies whether new or returning.
Reschedule due to illness
Avoid a cancellation, record the reschedule immediately — the slot stays booked and Lisa can fit another client in tomorrow.
Price inquiry for colour treatment
Concrete price information without lowballing — and an immediate bridge to a booked consultation.
FADP and client data
Why fonea is the right partner for your salon
Client data stays in Switzerland
Names, phone numbers, and treatment history are hosted with our Swiss infrastructure partner Supabase. No client data leaves Switzerland persistently.
Regular-client recognition without voice biometrics
fonea recognises clients by their phone number — not by voice. No voiceprint, no biometric analysis. FADP-compliant and without forced consent.
FDPIC-compliant disclosure
Every caller is informed at the start of the call that an AI assistant is in use. Most callers perceive this today as modern and competent — not disruptive.
Your salon software remains the source of truth
fonea writes appointments directly into your booking system. No parallel calendars, no double bookings, no data silos.
Pricing
Transparent pricing
Included
- 120 minutes AI talk time included
- DE, FR, IT, EN, ES + Swiss German
- Calendar integration & appointment booking
- AI answering machine 24/7
- Interactive AI for customer service
- Email & SMS notifications
- Cancel monthly, no commitment
Included
- 500 minutes AI talk time
- 3 concurrent calls
- 3 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 2,000 minutes
- Custom concurrent calls
- Custom phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- Custom voice
- Zero Data Retention
- Custom SLA
Frequently asked
What salons need to know before using fonea
Does fonea work with my booking software?
fonea integrates with common salon software such as Treatwell, Planity, Phorest, Salonized, and many others. If your system has an open interface (API or iCal) we write appointments directly into it. If no interface exists, fonea uses Google Calendar or Microsoft 365 as an intermediate layer. We check your specific software for free during the kick-off.
Does fonea quote binding prices?
fonea quotes prices exactly as you define them — usually as a price range "from CHF X" with a final price depending on hair length, treatment duration, or add-ons. The final price is confirmed at the consultation on site. This avoids debates at the reception and at the same time you don't lose a client to the next studio.
How does fonea keep my regulars loyal?
fonea recognises callers by their phone number, sees their past treatments, and books by default with the usual stylist. We adapt the tonality to your salon — warm and personal for a neighbourhood shop, efficient and clear for an urban high-frequency studio.
What happens with no-shows or last-minute cancellations?
fonea captures reschedules and cancellations 24/7 — including on the morning of the appointment while you're still asleep. The slot opens up and can be rebooked immediately from the dashboard. If you work with a deposit or reservation fee, fonea can communicate the rules.
My clients are not always tech-savvy. Won't AI scare them?
In practice callers adapt to fonea within seconds if the voice sounds natural and the answers are competent. What matters: fonea understands Swiss German, replies in High German or Swiss Standard German, and hands over cleanly to you when unsure. As a rule, immediate availability beats a voicemail — even with older regulars who simply want to book a quick appointment.
Can I activate fonea only in the evenings and on weekends?
Yes. You set a schedule in the dashboard: only outside opening hours, only when the line is busy, or full 24/7. You keep personal calls during the working day — and let fonea take over when you're at the chair.
What does fonea cost compared to a receptionist?
A part-time (50%) salon receptionist costs CHF 2,500–3,500 per month including social contributions. fonea starts at CHF 90/month with 120 minutes. Clear: a receptionist folds towels and serves coffee. But for the phone alone, fonea is roughly 30× cheaper and works 24/7.
How long is the minimum term?
There is no minimum term. The contract is monthly. In the first 30 days a no-questions-asked money-back guarantee applies — ideal to test fonea during the next peak season (Christmas, spring).
Further reading
Coiffeur & Kosmetik: Leere Stühle vermeiden
KI-Telefonassistent für Coiffeursalons und Kosmetikstudios: Termine automatisch buchen, No-Shows reduzieren, Umsatz steigern. Mit CHF-Zahlen.
Terminvereinbarung per KI-Telefon: So klappt es
KI-Telefonassistent bucht Termine automatisch: 8-Schritte-Ablauf, Kalenderintegration, SMS-Bestätigung und No-Show-Reduktion für Schweizer KMU.
24/7 erreichbar ohne Nachtschicht: 5 Wege für KMU
24/7 erreichbar als Schweizer KMU: 5 Ansätze von Mobilweiterleitung bis KI-Telefonassistent. Mit Kostenvergleich und Entscheidungshilfe.
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