The mechanic is under the car.
fonea takes the booking.

Yes. fonea captures vehicle data (make, model, year, last MFK date), checks the requested window, and books the appointment into Google Calendar or Microsoft 365. You receive an email notification with all details. For special cases (classic cars, heavy commercial vehicles, motorhomes) fonea transfers the call to you.

fonea detects urgency via keywords like "breakdown", "won't start", "accident", or "stranded". It asks two or three short questions (What happened? Where are you? Vehicle type?) and transfers the call immediately to your on-call number. If nobody picks up, an urgent SMS and email with all details are dispatched.

Yes. fonea understands all Swiss German dialects and replies in High German or Swiss Standard German. Trade terms (RCD, ABS sensor, AdBlue, MFK defect list, timing chain) are configured during setup. French, Italian, English, and Spanish are also available — important for customers from Romandy, Ticino, and cross-border commuters.

During the season (March/April and October/November) fonea answers arbitrarily many parallel calls — no busy tone, no queue. It captures vehicle type, rim size, storage status, and books appointments directly. Standard questions about price and duration are answered immediately. That relieves your office person precisely when volume explodes.

Yes. All persistent data (customer name, plate number, VIN, insurance data for accident repair) is hosted in Switzerland at Supabase. Transient voice processing runs on European servers in Germany with DPF or SCC safeguards. The revised FADP and the GDPR are fully respected. The subprocessor list is at fonea.ch/subprocessors.

Especially then. The math: an average workshop job is CHF 800–2,500. If fonea wins you just one extra job per month, the additional revenue exceeds the cost by 10x to 25x. In small businesses the effect is often larger, because neither owner nor mechanic can realistically stay on the phone.

Setup takes about 30 minutes. We configure fonea with you: greeting, service portfolio, standard prices, routing rules, calendar integration. Test calls happen live — no new hardware, no number change. Call forwarding runs via Swisscom, Sunrise, or Salt.

Yes. You register your current used-car inventory with make, model, year, and price. fonea answers availability questions, captures contact data, and books test-drive appointments. Every inquiry becomes a qualified lead instead of voicemail — especially valuable because a single used-car sale brings CHF 2,000–5,000 in margin.