The phone rings.
Both hands stay on the patient.
During 25–50-minute treatment blocks, interrupting is not an option. 30 to 50 percent of calls are lost in that window. fonea answers every call, captures prescriptions, books appointments, and cuts no-shows — FADP-compliant with Swiss hosting.
What is fonea for physiotherapy practices?
fonea is an AI phone assistant that answers calls in Swiss physiotherapy practices 24/7, captures medical prescriptions, books first and follow-up appointments with the right duration, answers insurance questions, and cuts no-shows with reminder calls — FADP-compliant.
The structural problem
Why physiotherapy practices are hard to reach
Treatment blocks = no interruptions possible
A physiotherapy session lasts 25 to 50 minutes — both hands on the patient. Picking up the phone mid-shoulder-mobilisation compromises treatment quality and trust. The five minutes between patients are for documentation, not callbacks.
25–50 min blocks without pause
Lean teams, rarely a dedicated front desk
A typical Swiss physio practice has two to four therapists. A receptionist? Mostly part-time, often mornings only, frequently not at all. The owner runs admin, accounting, and phone herself — between sessions.
Mostly zero dedicated reception
Lost prescriptions = CHF 800–2,000 per patient
A typical prescription series is 6–9 sessions at CHF 50–130. Including follow-up prescriptions, the annual value of a new patient is CHF 800–2,000. Three missed new-patient calls per week = CHF 80,000–200,000 annual revenue loss.
CHF 80–200k/year at risk
What changes
How fonea works in your physio practice
Every call answered
Even with both hands on the patient. Available 24/7 — new patients with a prescription get an appointment instantly, instead of calling a competitor.
Appointments with prescription intake
fonea captures name, date of birth, number of sessions, treated area, and insurance (basic/supplementary/SUVA/DI) in a structured form and books first or follow-up appointment with the right duration.
Cut no-shows by 30–50 %
Automated reminder calls 24–48 hours before the appointment confirm, reschedule, or free up the slot. At a 10–15 % no-show rate, that equals CHF 5,000–6,500/month extra revenue.
FADP-compliant with Swiss hosting
Health data is specially protected under Art. 5 FADP. Persistent data stays in Switzerland with Supabase, transient processing in Germany — with adequate data-protection levels.
Set up in 30 minutes
How we set fonea up for your physio practice
Service portfolio & greeting
We capture your services (manual therapy, sports physio, lymph drainage, pelvic-floor therapy etc.), opening hours, and define your greeting.
Prescription flow & appointment types
We configure the flow for new patients with a prescription: number of sessions, insurance, treated area. First appointments get a longer slot automatically.
Calendar & practice software
Integration with Google Calendar, Outlook, or your practice software. For multi-site practices, we configure site-specific greetings and calendars.
Urgency routing & go-live
Keywords for instant transfer (acute pain after session, fall, accident). Test call, fine-tuning, activation — no number change, no IT skills required.
Typical call scenarios
How fonea handles physio calls in practice
First appointment with medical prescription
New-patient intake in a single call: structured prescription data, correct first-appointment slot, insurance captured. No callback loop.
Basic insurance question
fonea gives general information but never binding billing advice. Complex cases are cleanly passed to the practice manager.
Rescheduling an appointment
FADP, revFADP and professional confidentiality
Why fonea is the right partner for physio practices
Health data hosted in Switzerland
Physiotherapy data is specially protected under Art. 5 FADP. All persistent data (contacts, transcripts, summaries, prescription info) sits in Switzerland with Supabase. Transient voice and AI processing on EU servers.
Prescriptions & insurance captured cleanly
fonea records prescription data in a structured form (sessions, diagnosis, prescribing doctor). Details on basic, supplementary, SUVA, or DI are captured without binding billing advice — details handled by your team.
FDPIC-compliant AI disclosure
Every patient is informed at the start of the call that a digital assistant is in use — required under Art. 19 FADP and FDPIC guidance. This announcement cannot be disabled.
No voice ID, no biometrics
fonea does not build voice profiles. Transcripts are encrypted at rest and deleted per configurable retention windows. Subprocessor list (Supabase, Telnyx, ElevenLabs, Google, Anthropic) published transparently.
Precios
Precios transparentes
Incluido
- 120 minutos de conversación IA incluidos
- DE, FR, IT, EN, ES + alemán suizo
- Integración con calendario y reserva de citas
- Contestador IA 24/7
- IA interactiva para atención al cliente
- Notificaciones por email y SMS
- Cancela cuando quieras, sin permanencia
Incluido
- 500 minutos de conversación IA
- 3 llamadas simultáneas
- 3 números de teléfono
- Asistentes ilimitados
- Usuarios ilimitados
Funciones
- Todo de Basic
- Llamadas salientes
Incluido
- Desde 2.000 minutos
- Llamadas simultáneas a medida
- Números a medida
- Asistentes ilimitados
- Usuarios ilimitados
Funciones
- Todo de Professional
- Voz personalizada
- Zero Data Retention
- SLA a medida
Frequently asked
What physio practice owners need to know before using fonea
Is fonea FADP-compliant for physiotherapy practices?
Yes. Physiotherapy data is classified as specially protected personal data under Art. 5 FADP. All persistently stored data (contacts, transcripts, summaries, prescription info) sits in Switzerland with Supabase. Transient voice and AI processing (STT, LLM, TTS) runs on European servers in Germany — data is processed there, not persistently stored. The revised FADP (effective 1 September 2023) and the GDPR are fully respected. We support the recommended Data Protection Impact Assessment.
Can fonea distinguish between first and follow-up appointments?
Yes. fonea asks whether the patient is already in treatment or new. First appointments automatically get a longer slot because the initial assessment takes more time. Follow-up appointments are booked in the regular 25- or 30-minute rhythm. This prevents bottlenecks and delays in the daily schedule.
What happens when someone calls with a complex prescription?
fonea captures the prescription data in a structured form (sessions, diagnosis, prescribing doctor, area) and books the appointment pending review by your practice. You get the summary directly and can adjust the appointment if needed. fonea never makes clinical decisions — neither on indication nor treatment.
Does fonea work for practices with multiple sites?
Yes. For each site we configure separate greetings, opening hours, and calendars. fonea detects which number was called and answers site-specifically. This is how practice networks with multiple Aarau, Zurich, or Lausanne sites operate under one roof.
How exactly does fonea reduce no-shows in physiotherapy?
fonea calls patients automatically 24 to 48 hours before the appointment, confirms, or offers to reschedule. Freed slots are immediately available again and can go to waiting-list patients. In practice, the no-show rate drops by 30 to 50 percent — for an average Swiss physio practice that equals CHF 2,000–3,000 extra revenue per month.
Do older patients cope with an AI assistant?
Physio practices have a high share of older patients, especially with back, hip, and knee issues. Experience shows: patients over 70 cope well, because fonea holds a natural conversation, asks simple questions, and replies clearly. Those who prefer direct contact are transferred to a therapist at any time or queued as a prioritised callback.
Does fonea work with our practice software?
fonea integrates via calendar interfaces with most physio practice software products — Google Calendar, Microsoft 365, plus products with iCal/API endpoints. We clarify the integration in the kick-off call. If no direct connector exists, the workflow runs reliably via Google Calendar or Outlook — without double-bookings.
Does fonea also speak French or Italian?
Yes. fonea understands Swiss German in all dialects and replies in High German or Swiss Standard German. Additionally: French, Italian, English, and Spanish. For physio practices in Geneva, Lausanne, Lugano, or with international clientele this is decisive.
Further reading
Physiotherapie: Erreichbar trotz Behandlung
KI-Telefonassistent für Physiotherapie-Praxen: Termine buchen, No-Shows reduzieren, Verordnungen klären. DSG-konform, in 5 Schritten eingerichtet.
Terminvereinbarung per KI-Telefon: So klappt es
KI-Telefonassistent bucht Termine automatisch: 8-Schritte-Ablauf, Kalenderintegration, SMS-Bestätigung und No-Show-Reduktion für Schweizer KMU.
Saisongeschäft: Erreichbar ohne Temporärpersonal
Saisonale Schweizer KMU bewältigen Anrufspitzen ohne Temporärpersonal. KI-Telefonassistent als flexible Lösung, pausierbar in der Nebensaison.
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